Privacy Policy

Summary of Intent

As an organization it is our intent to treat all personally identifiable customer information as completely confidential to be used for order fulfillment and direct contact only. User specific personal information will never be disclosed to any other entity not directly involved in fulfillment of a related order unless we are legally compelled to do so.

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?

When you visit our web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and web site use information collected on an aggregate basis as you and others browse our Web site.

  1. Personal Information You Choose to Provide

    Credit Card Information

    If you choose to purchase products or services from us or our partners, you may be required to give necessary personal information and authorization to obtain information from various credit services. For example, you will need to provide the following information:

    • Name
    • Mailing address
    • Email address
    • Credit card number
    • Home and business phone numbers

    Relevant personal information is shared on a need to know basis with partners directly involved in payment processing, credit approval, shipping, and delivery of your order. The names and contact information for all companies with whom we share your personal information during fulfillment of a specific order will provided by Best Byte Computers to you upon request. Standard examples include the DHL, FedEx, UPS, the USPS, Paypal, our credit card processor, and manufacturers or distributors who ship merchandise directly to our customers or issue software licenses.

    Email Information

    In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

  2. Web Site Use Information

    Similar to other commercial web sites, our web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, products placed in shopping baskets or purchased, time spent at our web site, and the web sites visited just before and just after our web site. This information is collected on an aggregate basis without personally identifiable information.

    We may additionally store the contents of your shopping baskets and gift lists associated with your user account. This information as associated with your specific user account is treated as confidential and is stored purely for your own convenience. Your order history and shipment tracking numbers are also stored on our web site for your convenience and are treated as confidential.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services, and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies?

Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and are essential to complete secure commercial transactions over the Internet. Cookies should make your online experience easier and more personalized and are essential to the functions of our shopping cart system as well as to making a secure Internet connection.

How Do We Use Information We Collect from Cookies?

We use web site browser software tools such as cookies and web server logs to gather information about our web site users. browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arranhe most user-friendly manner and to continually improve our web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our web site as they move from one page to another. Web server logs allow us to count how many people visit our web site and evaluate our web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Sharing Information with Affiliates

From time to time you may notice links to or offers from outside companies advertised on our web site. We attempt to select product or service providers that are responsible and afford privacy protections to their customers; however, we cannot make any representations about the practices and policies of these companies. We do not share any personally identifiable customer information with these companies unless they are directly involved in fulfillment of a related order.

Sharing Information with Strategic Partners

We will not share or sell any personally identifiable customer information to any other individual, public or private organization, or governmental authority not directly involved in fulfillment of a specific order related to that information unless legally compelled to do so.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.

How Do We Secure Information Transmissions?

When you send confidential personal credit card information to us on our web site, a secure server software called SSL encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our web site.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or credit card account numbers to us through an unsecured email.

How Do We Protect Your Information?

  • We utilize SSL encryption/security software to safeguard the confidentiality of personal information we collect from interception during transmission.
  • Your website account information is accessible only by entering a username/password combination that you select and control.
  • Credit card numbers are discarded by us after use and are not stored on our web server.
  • We use various software technology to actively and passively monitor our web server to both prevent intrusion and to detect unusual usage or unauthorized access.
  • We use high security random mixed case alphanumeric access passwords and change them regularly.
  • Our physical web server is housed in a secure remote facility administered by a major hosting company.
  • We use regular independent PCI compliance scans to check for security vulnerabilities.
  • Employee access to customer information is on a strictly need to know basis.

What About Legally Compelled Disclosure of Information?

We will disclose information when legally compelled to do so. Information may be disclosed when we, in good faith, believe that the law requires it or for the protection of our legal rights including our professional reputation.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by web sites linked to or from our web site nor the information or content contained therein. Links to other web sites are provided as pointers to information on topics that may be useful to the users of our web site.

If you feel that this site is not following its stated information policy, please contact us immediately at the above mailing address, email address, or phone number. We will immediately take action to address any such concerns and to ensure full compliance with our stated policies.

This page was last updated on 08/12/2008.